Overnight Shift

What is an Account Support Coordinator? If you love problem solving and have detailed organizational skills, this is YOU! Our Account Support Coordinator play's a vital role in solving routing and scheduling issues for fright deliveries. You'll serve as a key contact for clients, vendors, and internal teams. Your role will focus on clear communication, issue resolution, and ensuring smooth service delivery.

Key Duties:

· Provide accurate shipment information

· Create and activate orders

· Build and assign loads

· Schedule appointments

· Track and trace shipments

· Enter shipment events and handle invoicing

Additional responsibilities:

· Monitor task boards and email accounts to respond promptly to customer and carrier inquiries

· Document events using knowledge from SOPs and past experience; escalate as needed following established procedures

· Follow through on customer and carrier requests to ensure satisfaction

· Validate load data for accuracy

Requirements:

High school diploma or GED

Customer service experience (shipping coordinator preferred)

Background check required

Strong communication, organization, and teamwork skills

Proficient in Microsoft Word, Excel, and Teams (training provided)

Details:

Pay: $19.50/hour

Shifts: Various fixed schedules between 4:00 PM-12:00 AM, and 12:00 AM-8:00 AM across all days of the week

Hybrid: 2 weeks in-office training (Mon-Fri, 4pm-12am), then 1 day/month in office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.